The Stoffa products are individually handcrafted. Due to this fact, there may be small differences between two pieces of the same style and these cannot be considered as defects. This especially applies to products that have an element of hand embroidery and handwork as due to their nature of being handmade; they will always have some variations.
Due to each item’s reflective nature and settings on individual devices, colour of the physical product may vary slightly from the colour of the product in the picture.
Each piece is checked by our quality control team. However, if you find any imperfection which is unacceptable to you, please send an email to firstname.lastname@example.org within 3 days of the receipt of the goods, accompanied by an image highlighting the part, which you would like to bring to our notice. Our team will reply to you as soon as possible with the way forward. Please note that, once a piece has been worn, it is not eligible for exchange on the basis of defects or imperfections. A defect on a worn piece will make it eligible for repairs, on which a charge may be applicable.
It must be noted that every product once purchased, carries the above disclaimer.