Terms and Conditions
Stoffa is a service provided by Pazazz. This website is owned and operated by the parent company Pazazz. Address is STOFFA, 7, Churchill chambers 1st floor, 32, Boman Behram Marg, Colaba, Mumbai -400001. Contact – +91 75066 74309.
In using the www.stoffastyle.com service, you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised and updated intermittently, which is for an indefinite period and you are in accordance with and in understanding of the fact that you are bound by such terms for the time that you access this website and in general.
If you would like to provide us with any feedback about our website, please email us at firstname.lastname@example.org or call us on +91 75066 74309 between 10.30 am to 6.30 pm (IST) – Monday to Saturday (excluding public holidays).
We reserve the right to modify, change and amend these terms & conditions without any intimation and it is the responsibility of the consumer to refer to these terms and conditions intermittently before purchasing any product.
Stoffa holds all the rights and has complete ownership of this website and / or its content. Any use of this website or its contents other than for purposes allowed by Stoffa is prohibited. Any changes or modifications on this website are only permitted by Stoffa itself.
Product specifications and Disclaimer
We at Stoffa have taken utmost care to ensure that the colours, the weights and the dimensions of the products displayed on the website are as accurate to the actual products as possible. However, there are likely to be minor discrepancies between the image displayed on the website and the actual product. This is due to some variations of colour, size etc which can appear differently on different electronic devices. We do not hold guarantee for any differences that may arise due to such discrepancies and cannot be held liable for the same.
Also, as the pieces are handmade and the materials may reflect subtle changes with every batch, Stoffa will not be held liable for subtle changes in the product received in comparison to the product on the website.
Execution of order
All products available on this website are available for sale. Any purchase initiated by the customer implies an automatic acceptance of the terms and conditions mentioned herein.
Our acceptance of your order begins the moment the payment has been received and it is assumed before placing the order that the customer has checked the product specifications carefully.
Payment will be Initiated by the customer once the product is chosen and are payable for by credit and debit card on the website itself. All prices being inclusive of GST, an additional cost of courier will be calculated on the basis of weight and location and added on to the cost of the product at checkout itself.
Orders will be dispatched within 21-30 working days, depending on the location of the consumer and availability.
Stoffa reserves all the rights to accept or reject your order in part or full.
Eligibility to transact on this website
Use of this website is only available to persons who can legally enter into binding contracts under the applicable laws. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site.
Stoffa reserves the right to terminate membership and will refuse to provide any customer with access to the Site at its own discretion and is not required to provide reason for the above action.
All prices are inclusive of Goods and Service Tax, which will be collected by Stoffa at the time of sale and paid to the governing authority within the stipulated time.
Stoffa is not responsible for any additional specific taxes, state wise or country wise taxes or any penalties or fines and will be payable by the customer to the relevant authority.
Registration And Customer information
Please provide authentic, accurate and complete information about yourself as a customer registering or communicating through the Stoffa website.
It is assumed that the customer will maintain and update registration data for it to be true, accurate, current and complete. Stoffa is not liable for any lapse arising out of lack of updating or other and refuse to provide the customer with any refund or claim arising out of a lack of accurate information.
That in the event that a non-delivery occurs on account of a mistake by the customer (i.e., wrong name or address or any other wrong information) any extra cost incurred by Stoffa for a repeat delivery shall be claimed from the customer and the customer shall pay this cost before receiving the order.
Stoffa follows a standardized method of pricing across all channels. However, errors and differential pricing can occur especially when Stoffa is being sourced and sold at other outlets and stores. Also, in a situation where a product shows on our website at an incorrect price due to oversight or error, Stoffa shall have the right to cancel any orders placed, unless the product has already been dispatched. In the event of such an error, Stoffa will inform the customer of the error and arrange for a refund within two weeks of the placing of the order, the charge being reversed and the same being credited to the customer’s credit / debit card account.
Also, sometimes a price online may not match the price in a store in your particular city or area or region and store pricing especially at other stores may sometimes differ from online prices. Stoffa shall entertain no claims resulting of this differential pricing.
Returns and exchanges
Refunds are not part of our policy.
In event of the wrong size being ordered or for any other genuine reason, exchanges are possible keeping the following considerations in mind.
- Exchanges are not permitted on items purchased from our sale section or on special offers.
- Product must be shipped back to us within 5 working days of receipt of product.
- Shipping costs of goods sent to us for exchange is borne by the client.
The item that is returned must be shipped back to us, unused and in the same condition and as received and in the same packaging as well. All packing material / stickers / paperwork must be intact in the box. Our quality control team will examine the product and once we receive a confirmation from them, we will send you an email and our representative will be in touch.
The website will only handle exchanges of those goods purchased on the website itself. If you purchase from our store in Mumbai or any other store that stocks Stoffa, that exchange will be affected through that channel itself.
Please note no monetary refund will be given.
No exchanges will be entertained on international orders.
No reverse picks up possible.
Stoffa reserves the right, at our sole discretion, to limit the quantity of items purchased per customer in view of a limited stock in that particular style or for any other reason. We will inform the customer and a refund will be arranged.
Stoffa also holds the right to prohibit sales to any one as it may deem fit.
Stoffa may need to cancel certain orders and will notify the customer within two weeks of the order being accepted. This is the only circumstance where a refund will be initiated.
Stoffa reserves the right to cancel any order for any reason such as difficulty in sourcing raw material, lack of man power to complete the order or any other reason. We may also ask for additional verification or information before accepting any order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back to your Account.
Fraudulent /Declined Credit/ Debit Card transactions
Stoffa and its supporting financial partners reserve the right to recover the cost of goods, and legal fees from persons using the website fraudulently. Stoffa and its financial and legal partners will exercise their right to initiate legal proceedings against persons using the website and will not be held responsible for orders being cancelled.
Authenticity of Customers Financial Details
It is assumed that the credit/ debit card details provided by the customer are accurate and lawfully the property of the customer to use. Stoffa will not be liable for any credit / debit card fraud or any legal proceedings arising from the same.
Customer comments / feedback and reviews on the website.
All comments, feedback and reviews posted or submitted on this website are assumed to be the property of Stoffa once they are posted on the website. Hence Stoffa exclusively holds ownership over all or any of the above in addition to the content on its website. Stoffa will be entitled to use and publish any comments without compensating or taking permission from the person who posted the comments on the Stoffa website. It also reserves the right to respond to any comments that may be misplaced or offensive to Stoffa’s sensibilities.
The customer is assumed to defend, indemnify and hold harmless Stoffa, its owners and its entire team and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses. This includes attorney’s fees, caused by or arising out of claims based upon the customer’s actions or inactions, which may result in any loss or liability to Stoffa or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the customers violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
The customer is barred from violating or attempting to violate the security of the website, with or without intimation.
Any breach of the above clause may result in criminal action against the person perpetuating this. Stoffa will inform and take the help of law enforcing agencies to protect any infringement or damage to its website in any way. Any damage to the website in any way shall result in serious action being taken against the offender.
Please note that except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.